What is MindTwin?
MindTwin is a shared cognitive memory for Customer Success teams. It connects to Slack, Gmail, and Gong, remembers every customer account, and flags renewal risk when a customer's stance changes — unprompted, with citations back to the source conversations.
How is MindTwin different from RAG or enterprise search tools?
Search and RAG tools retrieve what was said. MindTwin also notices when what is being said changes: its inner voice detects contradictions and stance reversals across months, vets outgoing drafts against the record before they're sent, and lets refuted beliefs fade via processing-aware decay.
Which tools does MindTwin connect to?
Slack, email (Gmail), and call transcripts (Gong). Memory is per-team, enforced with Postgres row-level security, so a team can only ever see its own memory.
Is customer data safe in MindTwin?
PII such as emails and phone numbers is redacted before anything is stored, crisis content is never stored (the bot responds with a helpline referral instead), and every suppression is auditable without storing content. In benchmark runs the safety gate produced zero false positives across 5,882 conversation turns.
What is the TWIST benchmark?
TWIST is an open benchmark created by MindTwin for the capabilities recall benchmarks cannot see: unprompted tension detection, draft alignment, belief supersession, and safe recall. It extends LoCoMo; the spec, dataset, and results are public at github.com/subratpanda/twist-benchmark.
How does a MindTwin pilot work?
Six weeks on one at-risk segment, fixed fee scoped on one call, one success metric agreed up front — for example, surface at least three at-risk renewals the team would have missed. You keep the findings either way.
